Genesis Booking Policies & Cancellations

Responsibility:

Genesis Golf Trips, cooperating agents and associated golf courses and hotels shall not be liable for any injury. Genesis Golf Trips accepts no responsibility for irregularity, which may be occasioned either by reason of any defect in the company or persons engage in/or carrying out arrangements of the package. Genesis Golf Trips and its agents are not responsible for any misprints.

Package Pricing:

Rates are per person, based on double occupancy and include a hotel stay in a standard room and rounds of golf with a cart rental. All prices include applicable taxes, but not include gratuities.

Weekdays/Weekends:

For Hotel: weekdays are Sunday – Thursday nights; weekends are Friday -Saturday nights. For Courses: weekdays are Monday – Friday; weekends are Saturday – Sunday, unless otherwise noted by Genesis Golf Trips.

Reservations:

Reservations must be made through Genesis Golf Trips and all prices are in US dollars. A $100 deposit per person is required at the time of booking. Balance of payment is due 30 days in advance of arrival. Reservations made fewer than 30 days in advance of arrival require full balance due at time of booking.

Payments can be received in the form of check, money orders or credit cards. If paying via a credit card, please use our Your Genesis Trip Manager service and make the payments online or call your golf package professional. If members of your group are paying via credit cards, please use this service and do not collect personal credit card information for security purposes.

If your package includes a condo, townhome or single family home rental, then your final payment is due 60 days prior to your trip date and a 60% deposit is required within 10 days of reservation. Please ask your golf package professional for more details. Cancellations of condos and rentals at 60 days or less are non refundable and supersede any and all cancellation policies written below.

Refunds:

Travel is a perishable product, which often cannot be resold. For this reason, some penalties and restrictions apply with your golf vacation investment. Your right to receive a refund is limited. Once vouchers are sent to the customer, individual refunds may be limited for medical or other emergency reasons. Refunds will not be issued for services provided are not used by the individual. Please ask your golf package professional for more details.

Cancellation Policy:

If cancellation is received 15 to 30 days prior to arrival, 50% of package price will be refunded. If cancellation is received 8 to 14 days prior to arrival, 25% of package price will be refunded. Cancellations made fewer than 7 days prior to arrival will result in forfeit of 100% of the package price. All cancellations must be received in writing after initial notification by phone. If proper notice is not received, a refund will not be issued. Individual cancellations within a group may affect the per person prices quoted and also create a single room price for a member of the group. Please ask your golf package professional for more details.

Change Policy:

Any group requiring the rescheduling of a previously booked golf trips will be charged the following fees: changing golf courses – $5/person, changing hotels – $5/person or re-issuing vouchers will result in a $50 fee. Any rushes and priority or overnight packages required as a result of any such charges will result in a shipping charge as well.

Unplayable Conditions:

Unless a golf course closes officially, you are not entitled to a rain check or rain credit. You must call the course to determine any Genesis Golf Trips credit for inclement weather and then turn in your voucher for Genesis notification. You have a choice of either accepting a golf course rain check and all of their terms and conditions or you can choose to have a Genesis rain credit. If you choose the Genesis rain credit, you will be issued a rain credit with Genesis Golf Trips with a four year expiration date. No hotel refunds or credits will be issued. Genesis Golf Trip golf course credits will be as follows should a specific golf course prevent or end play: 1. Golf Group does not get to tee off, the Golf Group receives a 100% credit for such Golf Course value 2. Golf Group plays less than 4 holes, the Golf Group receives a 90% credit for such Golf Course value 3. Golf Group plays more than 4 holes but less than 7 holes,  the Golf Group receives a 70% credit for such Golf Course value 4. Golf Group plays more than 7 holes but less than 10 holes, the Golf Group receives a 40% credit for such Golf Course value 5. Golf Group plays more than 10 holes but less than 13 holes, the Golf Group receives a 25% credit for such Golf Course value 6. Golf Group plays more than 13 holes, there is no such credit for such Golf Course value.

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