Genesis Booking Policies & Cancellations

Terms and Conditions  

RESPONSIBILITY & INDEMNIFICATION:  Genesis Golf Trips, cooperating agents, associated golf courses and hotels shall not be liable for any injury which should occur on a trip through Genesis Golf Trips. Genesis Golf Trips accepts no responsibility for irregularity, which may be occasioned either by reason of any defect in the company or persons engaging in/or carrying out arrangements of the package. All prices include applicable taxes, but not include gratuities.

Each party hereby agrees to indemnify, defend and hold the other harmless from any loss, liability, costs or damages arising from actual or threatened claims or causes of action resulting from the gross negligence or intentional misconduct of such party or its respective officers, directors, employees, agents, contractors, members or participants (as applicable), provided that with respect to officers, directors, employees, and agents, such individuals are acting within the scope of their employment or agency, as applicable.  Guests and golfers (Clients) are responsible for their own conduct and effects at each facility and will hold harmless Genesis Golf Trips from any fees associated with violations and warnings provided by any lodging or golf facility or additional services requested that are not included in the advance package. All facilities reserve the right to remove all Client effects remaining after a respective event at the sole cost of the Client and store the same at the Client’s sole expense, with no liability for any aspect of such removal or storage on the part of Genesis Golf Trips.  In any event, Genesis Golf Trips accepts or assumes no liability of any space of such storage or maintenance. Clients are not permitted to bring outside food and beverage items into any meeting/banquet or other public space of a lodging facility with a liquor license. Should outside food and beverage items be found in any public space (outside of sleeping rooms), such items will be required to be removed immediately with the potential with the group leader being assessed a fee of up to $500 per offense. Please help us to protect the lodging facilities from potential liquor license liability suits by enforcing this policy. Clients are also responsible for any incidental charges not covered within the scope of the package and will be required by the lodging facility to provide a credit card for such incidental charges.

RESERVATIONS:  Reservations must be made through Genesis Golf Trips and all prices are in US dollars. A $100 deposit per person is required at the time of booking and within 15 days of making reservations. Balance of payment is due 30 days in advance of arrival. Reservations made fewer than 30 days in advance of arrival require full balance due at time of booking.  Payments can be received in the form of check, money orders or credit cards. If paying via a credit card, please use our Genesis My Trip online tracking system to make the payments online. If members of your group are paying via credit cards, please use this service and do not collect personal credit card information for security purposes.

If your package includes a condo, townhome or single family home rental, then your final payment is due no later than 60 days prior to your trip date and a security deposit may be required depending upon the unit rental. A 60% deposit is required within 10 days of reservation in order to hold the unit(s) reserved. The group leader will be required to provide a credit card on file, which will be charged with any damages should the specific unit reserved not offer damages insurance coverage. Any cancellations made for a rental unit made less than 60 days will be a 100% forfeit of the rental cost associated with the golf package.

REFUNDS:  Travel is a perishable product, which often cannot be resold. For this reason, some penalties and restrictions apply with your golf vacation investment. Your right to receive a refund is limited. Once vouchers are sent to the customer, individual refunds may be limited for medical or other emergency reasons. Refunds will not be issued for services provided which are not used by the individual. Please ask your golf package professional for more details.

CANCELLATION POLICY:  All cancellations and last minute attendee adjustments made after the final reconciliation and golf voucher preparation must be received by certified mail or emailed to sales@newgolftrips.com after initial notification by phone. If proper notice is not received, a refund or adjustment cannot be issued, however all terms apply as listed below.  All or any credits to be made will be charged a minimal processing fee of 5% for any such refunds or the following percentages.

Group participation numbers can adjust until 30 days prior as a final cutoff date. At such time a rooming list will be prepared and final group reconciliation. Individual cancellations within a group may affect per person prices quoted and also may create a single room price for a member of the group, thus increasing the per person fee. Individual participant cancellations must be approved by the group leader and Genesis Golf Trips. Individual cancellations received 15 to 30 days prior to arrival, 50% of package price will be refunded. If cancellation is received 8 to 14 days prior to arrival, 25% of package price will be refunded. Cancellations made fewer than 7 days prior to arrival will result in forfeit of 100% of the package price.

The following terms apply to group cancellations of reservations, not for the adjustments of individual group participants. 

For groups of 12 people or less the following cancellation policy is in effect. If group cancellation is received 30 days prior to arrival, 75% of package price will be refunded. If cancellation is received 29 to 16 days prior to arrival, 50% of package price will be refunded If cancellation is received 8 to 15 days prior to arrival, 25% of package price will be refunded. Cancellations made 7 days or less to arrival will result in forfeit of 100% of the package price.

For groups of 13 to 24 people the following cancellation policy is in effect. If group cancellation is received 45-30 days prior to arrival, 50% of package price will be refunded. Cancellations made 29 days or less to arrival will result in forfeit of 100% of the package price.

For groups of 25 or more people the following cancellation policy is in effect. If cancellation is received 60 to 46 days prior to arrival, 50% of package price will be refunded. Cancellations received 45 or fewer days prior to arrival will result in forfeit of 100% of the package price.

CHANGE POLICY:  Any group requiring the rescheduling of a previously booked golf trip due to their own circumstances versus the elected facilities will be charged the following fees: changing golf courses or hotels not due to schedule conflicts by said course or hotel – $5/person or re-issuing vouchers will result in a $50 fee.  Any rushes and priority or overnight packages required as a result of any such charges will result in a shipping charge as well.

UNPLAYABLE CONDITIONS:  Unless a golf course closes officially, you are not entitled to a rain check or rain credit. You must call the course to determine any Genesis Golf Trips credit for inclement weather and then turn in your voucher for Genesis notification. You have a choice of either accepting a golf course rain check and all of their terms and conditions or you can choose to have a Genesis rain credit. If you choose the Genesis rain credit, you will be issued a rain credit with Genesis Golf Trips with a four year expiration date. No hotel refunds or credits will be issued. Genesis Golf Trip golf course credits will be as follows should a specific golf course prevent or end play:  1 – Golf Group does not get to tee off, the Golf Group receives a 100% credit for such Golf Course value.  2 – Golf Group plays less than 4 holes; the Golf Group receives a 90% credit for such Golf Course value.  3 – Golf Group plays more than 4 holes but less than 7; the Golf Group receives a 70% credit for such Golf Course value.  4 – Golf Group plays more than 7 holes but less than 10; the Golf Group receives a 40% credit for such Golf Course value.  5 – Golf Group plays more than 10 holes but less than 13; the Golf Group receives a 25% credit for such Golf Course value. 6 – Golf Group plays more than 13 holes, there is no such credit for such Golf Course value.

FORCE MAJEURE:  The performance of this Agreement by either party is subject to acts of God, government authority, disaster, strikes, civil disorders, or other emergencies, any of which make it illegal or impossible to provide the facilities and/or services as defined in this agreement.

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