We noticed a few more new groups this year, which caused us to ask the questions of why they chose Genesis and how was their experience. After digging deeper, the biggest reason we see groups coming our way is because of two things: they are referred and/ or they are looking for a new destination. Whoala! That is music to our ears, when we hear from group leaders saying those words!
What reassured them once they began working with Genesis? A theme was clear in the responses, with words such as: responsive, cooperative, helpful, great follow-up, good communication, available, eager to help and so on… In times where calls get thrown into a voicemail tree system that’s easy to get lost in, it’s nice to know Genesis Golf is AVAILABLE to deliver what you need, when you need it.
What is the overall impression of entrusting Genesis? No disappointments. No regrets. Satisfaction and everyone is coming back! Want to learn more about some of these first time customers? Click Trip Survey for First Time Clients to view a summary of their survey responses.